After Sales Support
Other manufacturers may feel equipment delivery signals the end of the transaction. At FIP, we believe this is only the beginning of a partnership, built on ensuring peak performance and long equipment life.
For FIP to achieve success, our customers have to be successful. With a staff that is available to assist our customers 24 hours a day, around the world, we’re committed to provide expert service, focused on helping our customers in any way possible.
Parts
FIP’s vast network of high-quality suppliers and worldwide operations combine to make us an industry-leading source for high-quality OEM and aftermarket parts.
Field Service
Our highly trained Mechanical and Electronic Field Service Crews are always available to provide equipment service and maintenance on equipment built by FIP or other manufacturers. With a fleet of fully equipped service vehicles, our crews are available 24 hours a day. FIP’s goal is always to minimize any downtime or inefficiencies that would hinder a customer’s success.
Training
Highly trained employees result in higher levels of production. Whether in our yard, in your yard, or out in the field, FIP can provide live training for your employees to get the most out of your equipment. Our experienced equipment experts will then be available to stay on the job site with you, providing assistance for as long as you feel necessary.
Retrofitting
In some cases, the components of other manufacturer’s suffer premature failures. FIP can retrofit our systems and/or equipment into place on other manufacturer’s units, improving performance and reducing failures.